Absolutely not. Our service is not a replacement for the emergency 000 service. If your patient is suffering from a time-critical emergency such as chest pain, uncontrolled bleeding, is unconscious, has difficulty breathing or has been in a major accident, call 000 without delay.

At this time, we are only able to treat people in Australia.

We recognise that your GP is your primary healthcare provider. My Emergency Doctor complements the existing system by being there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week.

Our consultations with patients are focused on an immediate and dire need and as such, our emergency physicians seek to make rapid decisions and arrange critical care for that specific point in time. Additionally we are able to provide post-consultation summaries which the patient or their family can provide to their usual GP to support any ongoing care the patient requires.

You should continue to see your GP as they are your primary healthcare provider and your relationship with them is vital in maintaining health and wellbeing.

If you or someone you know unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours period or for some people, like the elderly or those with preexisting conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

A consultation with My Emergency Doctor may be appropriate if your or the patient experience any of the following conditions for immediate care:

To access the My Emergency Doctor service patients will need:

• Any computer with internet access, and any smart device with the capacity to run the latest operating system applicable to the device, whether it be Apple, Android or Windows operations system
• A stable internet connection and a web browser (i.e: Chrome)
• Adequate background lighting (so our doctors can see you)
• Your postcode to insert in the registration form

Lines are staffed 24 hours a day, 7 days a week. We currently have a strong roster of senior emergency specialist doctors working with us on a rotating basis. Calls can come in, and will be answered immediately, at any time of the day or night.

$250 between 8:00am – 6:00pm, Mondays – Fridays

$280 all other times, including weekends and public holidays.

Some Primary Health Networks subsidises costs for patients who reside in key catchment postcodes. See our PHN page for more information.

For residents of aged care facilities and for Australians living in a telehealth-eligible area (which Medicare defines as outside of a major city (RA1) as classified by the Australian Standard Geographical Classification), the service can be bulk-billed to Medicare if your GP has provided a referral in advance.

To check if you live in a Medicare approved telehealth area, check the Australian Standard Geographical Classification website.

The key steps are:

• Connect to our doctors through our website, alternatively dial 1800 123 633 to speak to a doctor.
• If you choose to speak to a doctor through our easy-to-use web solution, click on 'CALL DOCTOR' to connect. Enter your details and your post code when it prompts you to the web-form.
• You will be then placed into a waiting room until a Patient Support Officer will greet you (within seconds) and connect you via built-in video to the emergency specialist doctor.
• The doctor will assess you/the patient and make a diagnosis, then arrange what is needed, e.g. prescription for medication, referral for an pathology, x-ray or specialist, or even urgent admission to hospital.
• The doctor will make available on our patient portal a copy of the patients consultation summary together with any prescriptions or referrals that might have been given during the consultation. These documents will be securely sent electronically / emailed to you.

For more info on how the service works see our Patients page.

The My Emergency Doctor service is available for all Australians 24 hours a day, 7 days a week; whether for the parent of a sick child at 2am, the mobility-impaired elderly at home or in an aged care facility, or anyone seeking to avoid long hospital waits.

We put you/the patient at the centre of our service, providing layered support to the facility and you/patient’s GP, especially in the after-hours; focussing on assessing, diagnosing and treating their condition(s).

Our senior emergency specialist doctors (FACEMs) are experienced in managing busy hospital emergency departments (ED). They specialise in diagnosing and managing acute conditions in patients previously unknown to them, with limited information. Their experience uniquely positions them to advise which patients need to go to an ED and those who can be treated at home/ health institution or by their GP.

Through audio and video technology, our consulting emergency specialists can talk to patients, view injuries or symptoms of illness before diagnosing, prescribing and making treatment plans and other arrangements with patient transfer services or pharmacies.

For more info on how the service works see our Patients page.

Patients are welcome to download and print a copy of their consultation summary prescription and/or referral and bring or forward to their doctor at their own convenience.

If medications need to be organised, My Emergency Doctor will issue an electronic prescription. Similarly, we can also issue a referral for an x-ray or blood test. Please also note that for S4 drugs, our policy is to email the prescription directly to the pharmacist. We will not prescribe S8 drugs under any circumstances.

A child patient can use this service provided he/she is in the company of a parent or guardian during the entire consultation.

My Emergency Doctor is an emergency telehealth service. We do not provide in-person consultations. We also do not prescribe S8 medications. We also don’t provide routine care as we are there for urgent and acute cases.

Patient confidentiality is upheld in our service. All personal information of our patients is stored securely via encryption on our Australian-based data servers. Our doctors may review this information with other healthcare providers such as a GP in accordance with our serivce Privacy Policies.

From time to time a second emergency specialist doctor may access a patient's records for review and quality assurance purposes only. Please also see our serivce Terms and Conditions.

Please contact either:

• The Practice Manager
  My Emergency Dr
  1800 123 633
  [email protected]
  
  
• Australian Health Practitioner Regulation Agency (AHPRA)
  1300 419 495
  http://www.ahpra.gov.au/Notifications.aspx
  
  
• NSW Health Care Complaints Commission (HCCC)
  1800 043 159
  http://www.hccc.nsw.gov.au/Complaints/How-To-Make-a-Complaint

We’re here to help you with our service. Please contact us on 1800 123 633 or send an online enquiry.